Replacement policy

Please note, we are unable to make changes once your order has been processed. Please check your order information carefully. We are not responsible for the accuracy of the information you have submitted, or for incorrect choice.

If you have received a faulty or incorrect tag, please complete our corrections/replacement form below, ensuring you include a photo of the tag received and we will replace your tag.

As our tags are deeply laser engraved. Your tag/s may arrive with some cloth fibres/metal residue still attached, or even with a bold finish. If this is the case, simply wipe over your tag/s with a cloth (e.g. polishing or jewellery) to smooth over the engraving and/or remove any excess fibres/metal.



Orders are sent in a standard DL size envelope by regular Australia Post mail to the delivery address provided**. There is no tracking available and a signature is not required on delivery. Please allow up to 10 business days for delivery.

**PLEASE NOTE: We do not accept Parcel Locker or Parcel Collect delivery addresses. Re-delivery fees will apply should a Parcel Locker or Parcel Collect address be provided and your order returned to us.

If you have not received your tag after 10 business days from the date of dispatch, please complete and submit our Correction/Replacement form or email advising us of your coupon number.