We aim to dispatch all orders within 24 business hours. Tags are sent by Royal Mail First Class Post in the UK or airmail outside the UK to the mailing address provided. If you have not received your order in the UK within 5 working days of placing your order, or within 10 working days if outside the UK, please complete our Correction/Replacement form or email us advising your order number.
We aim to dispatch all orders within 24 business hours. Clothes are sent by Royal Mail Second Class Post to the UK mailing address provided. If you have not received your order in the UK within 10 days of placing your order, please email us advising your order number. If you live outside the UK please email us to discuss postage options and prices.
GUARANTEE & REPLACEMENT POLICY
All pet tags are guaranteed for replacement for 5 years from the date of purchase against breakage, and for life against fading. Please avoid having multiple metal tags on your pet's collar which may rub against each other and cause damage to the tag or engraving. Brass tags always tarnish and will require occasionally polishing. For dogs who swim regularly we recommend stainless steel tags.
We do not replace tags that are lost. We supply very strong split rings that secure the tag tightly. Leads should not be attached to the split ring. If using an eZeClip ensure the tag is threaded through the hole and the clip then fastened to the collar ring.
If we have made a mistake on your tag, or we have sent you the wrong tag, simply fill in our Correction/Replacement form or email us within 21 days of receiving your order, advising your order number, and we will gladly send you a replacement tag free of charge. In the event of a claim under guarantee, we may request return of the faulty tag.
If you are not happy with your tag and would prefer a refund rather than a replacement, please return it to us within one month for a full refund.
Our pet clothes can be returned for exchange of sizes once, within 14 days of receipt as long as they are returned in their original unused condition, with any dog hair removed, and in their original packaging. If your item is faulty we will refund you the purchase price, less the postage cost. If a second exchange is required payment of postage will be charged.
Returned goods should be returned by recorded trackable post and addressed to:
Bow Wow Meow Ltd, Unit 80 Canterbury Innovation Centre, University Road, Canterbury, CT2 7FG.
We require notification of non-delivery within 3 weeks of the order date.
To make changes to or cancel your order please contact us before 10am the following business day. Changes and cancellation requests after this time may not be accepted.