Bow Wow Meow Pet Tags has created this privacy statement in order to demonstrate our firm commitment to privacy. Please read this page. It explains our data protection policy including how we use your personal data and what your rights are in respect of it, based on the ‘soft opt-in’ exception under the Privacy and Electronic Communication Regulations 2003.
We will respect your rights and will ensure that queries relating to privacy issues are dealt with promptly and transparently. Our staff are trained on their privacy obligations.
All activity on www.pet-tags.co.uk is logged and monitored to help keep personal information secure and to ensure that Bow Wow Meow complies with its obligations under the Data Protection Act 1998 (the DPA) and the General Data Protection Regulation (the GDPR) from 25 May 2018.
The following discloses our information gathering and dissemination practices for this website. We will only use your information as outlined below, unless you have been otherwise informed and given your permission where relevant.
Bow Wow Meow Ltd is your data controller for the purposes of the personal data we will collect. Bow Wow Meow is the official licensee for Kennel Club ID tags.
Bow Wow Meow is a limited company registered in England with the company registration number 7058034, with its registered address at Devonshire House, 1 Devonshire Street, London W1W 5DR.
If you wish to contact us in relation to this notice, please email us.
This website allows visitors to request information, products, and services and through this process we collect visitors’ data. We will not ask for more information than we need for the purposes for which we are collecting it and we will only collect and use your information where we have lawful grounds and legitimate business reasons to do so.
We are required by law to hold your information for as long as is necessary to comply with our statutory and contractual obligations and in accordance with our legitimate interests as a data controller. We will use reasonable endeavours to ensure that your Personal Data is maintained and up to date.
The following sets out the personal data that we will collect and why we collect it:
This information is used to fulfill your orders, to deal with any queries you have about your order and to process returns. If you open an account it is also used to save the details in your account for when you visit again, to administer the account and to group your previous orders.
This data is necessary for us to be able to process and fulfill, reissue or refund your order and deal with your queries. If you set up an account it also helps us to improve your user experience by reducing the amount of data you need to submit for future orders and ensures the security on your account.
This data is also used to allow us to send you an email if you ‘abandon your shopping cart’ (leave the site without ordering), making it easier for you to complete your purchase later.
We use your name and email address to communicate marketing offers to you, unless you have opted out. You can opt out at any time by unsubscribing HERE or by clicking the ‘Unsubscribe’ button at the bottom of all emails we send you.
We also use this information to carry out market research to help us to improve our website, products and services, and your user experience.
We may use this information to bring or defend any legal claims and to prevent fraud.
Pet information is requested so that we can gather broad information about pet ownership in the UK, which helps us to determine the sorts of products our customers might be interested in. The pet's name is also used to help us to identify your order in the future if required, and we may also include the pet's name at our pet names site www.perfectpetname.comWe may use personal data sometimes for statistical purposes but retaining anonymity so you cannot be identified. If you do not wish to complete the Tell Us About Your Pet section, you can leave it blank.
We do this in order to efficiently and professionally deal with your queries and requests for reissue, return or reorder, and to gather feedback on our products so that we can continue to improve the quality of our service and products. We may also be required to use this information to bring or defend any legal claims.
This allows you to place an order at our website. If you do not place the order it allows us to save your shopping cart for you to retrieve next time you visit, for your convenience.
Google Analytics gives us a broad understanding of our customers and how our website is used, and how we may be able to improve our website, sales and user experience. It also allows us to track how many visitors have visited our site.
This feature allows us to better target you with offers you are more likely to be interested in.
This data helps us to administer and secure our website and to help diagnose problems with our server and admin systems. It also allows us to identify traffic moving between our various websites.
No, we do not retain any payment details. All payments made at our website are made through Paypal, whether using a Paypal account or using a card. Payments occur at Paypal’s website and card information is not shared with us. The payment details given to us through phone or postal orders is also processed at the Paypal website and these details are immediately shredded once the payment has been processed.
To operate effectively as a business we may share your personal data with our trusted service providers who need to access it in order to carry out their duties. These include our staff and technical teams which may be located both inside and outside the European Economic Area and with whom we have contracts setting out how they must handle your personal data, including not to use your personal data other than in accordance with our instructions and the details outlined in this policy.
We may share your personal data with the external third parties in some circumstances. This may be:
If you do not wish your data to be shared with our trusted service providers, please email us. If you make this request, we will not be able to process any orders and we will delete your data.
This site may contain links to other sites. Bow Wow Meow is not responsible for the privacy practices or the content of such web sites and we recommend you check their own privacy policies before submitting any personal data to them.
We will normally collect personal information from you only:
If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please email us.
You can opt-out from electronic marketing sent by Bow Wow Meow by visiting our unsubscribe page and by following the unsubscribe link which we include at the bottom of all electronic marketing emails we send you.
When we post your order we may include a promotional fliers with a discounted offer or free samples from our partners that we think are relevant and will be of interest you. We do not provide the personal details of our customers to our partners. However, if you do not want to receive this material, please email us at email@example.com prior to placing your order.
You have the following data protection rights that you can exercise by emailing us at firstname.lastname@example.org:
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
Cookies are small pieces of text used to store information on web browsers. Cookies are used to store and receive identifiers and other information on computers, phones and other devices. Other technologies, including data we store on your web browser or device, identifiers associated with your device, and other software, are used for similar purposes. In this policy, we refer to all of these technologies as ‘cookies’.
These are the cookies we use on our website:
Third party cookies:
By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies. Further information about cookies can be found at https://ico.org.uk/for-the-public/online/cookies/ and https://www.aboutcookies.org/
Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our site.
This page was last updated on 25 May 2018